[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#EFEEE3″ global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Payment, Delivery and Returns” _builder_version=”4.27.6″ _module_preset=”default” title_level=”h1″ title_font=”Moneta Sans 4|500|||||||” title_text_color=”#414934″ title_font_size=”64px” custom_margin=”30px||||false|false” title_font_size_tablet=”64px” title_font_size_phone=”50px” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#111111″ header_font=”Moneta Sans 4|500|||||||” header_text_color=”#414934″ header_font_size=”64px” header_line_height=”1.15em” header_2_font=”Moneta Sans 4||||||||” header_2_text_color=”#414934″ header_2_font_size=”32px” header_2_line_height=”1.15em” header_3_font=”Moneta Sans 4||||||||” header_3_text_color=”#414934″ header_3_font_size=”24px” header_3_line_height=”1.15em” header_4_font=”–et_global_heading_font||||||||” header_4_text_color=”#6B715D” header_4_font_size=”22px” header_font_tablet=”Moneta Sans 4||||||||” header_font_phone=”Moneta Sans 4||||||||” header_font_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”32px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”32px” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”24px” header_3_font_size_phone=”20px” header_3_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n
Have you placed your order? You can then pay for and track your order in various ways.<\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/auramaye.nl\/wp-content\/uploads\/2025\/10\/artisjok-met-dop.jpeg” title_text=”artisjok met dop” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” _builder_version=”4.27.7″ _module_preset=”default” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”–et_global_heading_font||||||||” toggle_font_size=”26px” closed_toggle_font=”–et_global_heading_font||||||||” closed_toggle_font_size=”22px” body_font=”–et_global_body_font||||||||” background_color=”RGBA(255,255,255,0)” global_colors_info=”{}”][et_pb_accordion_item title=”Payment and tracking of your order” open=”on” open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” icon_color=”#414934″ toggle_icon=”||fa||400″ use_icon_font_size=”on” open_toggle_text_color_tablet=”#414934″ open_toggle_text_color_phone=”#414934″ open_toggle_text_color_last_edited=”on|desktop” closed_toggle_text_color_tablet=”#6B715D” closed_toggle_text_color_phone=”#6B715D” closed_toggle_text_color_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” box_shadow_style=”preset2″ global_colors_info=”{}” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”Moneta Sans 4||||||||” toggle_font_size=”28px” toggle_line_height=”1.15em” closed_toggle_font=”Moneta Sans 4||||||||” closed_toggle_font_size=”28px” closed_toggle_line_height=”1.15em”]<\/p>\n
You can pay for your order securely in various ways:<\/span><\/p>\n Once you have completed the payment process, you can check whether your order has been processed successfully. In your bank account or in the PayPal or credit card app, you can usually see almost immediately that the purchase amount has been debited from or reserved on your account. [\/et_pb_accordion_item][et_pb_accordion_item title=”Having trouble with your payment?” open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” icon_color=”#414934″ toggle_icon=”||fa||400″ use_icon_font_size=”on” open_toggle_text_color_tablet=”#414934″ open_toggle_text_color_phone=”#414934″ open_toggle_text_color_last_edited=”on|desktop” closed_toggle_text_color_tablet=”#6B715D” closed_toggle_text_color_phone=”#6B715D” closed_toggle_text_color_last_edited=”on|phone” _builder_version=”4.27.7″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” box_shadow_style=”preset2″ global_colors_info=”{}” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”Moneta Sans 4||||||||” toggle_font_size=”28px” toggle_line_height=”1.15em” closed_toggle_font=”Moneta Sans 4||||||||” closed_toggle_font_size=”28px” closed_toggle_line_height=”1.15em” open=”off”]<\/p>\n Has the purchase amount not been debited from your bank account and is it also not visible in your app (PayPal or your credit card)? Then something has gone wrong with the processing of your payment. Your order has not been paid for and has not been placed.<\/p>\n You can safely place a new order.<\/p>\n If you are unable to complete your payment, try emptying your shopping basket, refreshing the web page, and restarting your browser. You could also try a different browser or another device.<\/p>\n Still not working? Please contact us<\/a> and we will be happy to help you.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”You will receive your confirmation by email” open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” icon_color=”#414934″ toggle_icon=”||fa||400″ use_icon_font_size=”on” open_toggle_text_color_tablet=”#414934″ open_toggle_text_color_phone=”#414934″ open_toggle_text_color_last_edited=”on|desktop” closed_toggle_text_color_tablet=”#6B715D” closed_toggle_text_color_phone=”#6B715D” closed_toggle_text_color_last_edited=”on|phone” _builder_version=”4.27.7″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” box_shadow_style=”preset2″ global_colors_info=”{}” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”Moneta Sans 4||||||||” toggle_font_size=”28px” toggle_line_height=”1.15em” closed_toggle_font=”Moneta Sans 4||||||||” closed_toggle_font_size=”28px” closed_toggle_line_height=”1.15em” open=”off”]<\/p>\n After placing your order, you will receive a confirmation email with an overview of the products you have ordered and an order number. This is sent automatically and usually arrives within one hour of placing your order.<\/p>\n Haven\u2019t received your order confirmation? Please check whether it may have ended up in your spam or junk folder.<\/p>\n If you have not received an order confirmation but you have paid for your order, please contact us<\/a>.<\/p>\n Tip!<\/strong> There is no packing slip or invoice included in your parcel. This means you can also place an online order and have it delivered as a surprise to someone else!<\/p>\n<\/blockquote>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#111111″ header_font=”Moneta Sans 4|500|||||||” header_text_color=”#414934″ header_font_size=”64px” header_line_height=”1.15em” header_2_font=”Moneta Sans 4||||||||” header_2_text_color=”#414934″ header_2_font_size=”32px” header_2_line_height=”1.15em” header_3_font=”Moneta Sans 4||||||||” header_3_text_color=”#414934″ header_3_font_size=”24px” header_3_line_height=”1.15em” header_4_font=”–et_global_heading_font||||||||” header_4_text_color=”#6B715D” header_4_font_size=”22px” header_font_tablet=”Moneta Sans 4||||||||” header_font_phone=”Moneta Sans 4||||||||” header_font_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”32px” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|desktop” header_3_font_size_tablet=”24px” header_3_font_size_phone=”20px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n As soon as we have received your order and you have paid for it, we will get straight to work.<\/p>\n We and the carrier will do our utmost to deliver your order to you as quickly and efficiently as possible.<\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/auramaye.nl\/wp-content\/uploads\/2025\/10\/uitsnede-doosje.jpeg” title_text=”uitsnede doosje” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” toggle_icon=”||fa||900″ icon_color=”#414934″ _builder_version=”4.27.6″ _module_preset=”default” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”–et_global_heading_font||||||||” toggle_font_size=”26px” closed_toggle_font=”–et_global_heading_font||||||||” closed_toggle_font_size=”22px” body_font=”–et_global_body_font||||||||” background_color=”RGBA(255,255,255,0)” global_colors_info=”{}”][et_pb_accordion_item title=”When will your order be delivered?” open=”on” open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” icon_color=”#414934″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_toggle_text_color_tablet=”#414934″ open_toggle_text_color_phone=”#414934″ open_toggle_text_color_last_edited=”on|desktop” closed_toggle_text_color_tablet=”#6B715D” closed_toggle_text_color_phone=”#6B715D” closed_toggle_text_color_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” box_shadow_style=”preset2″ global_colors_info=”{}” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”Moneta Sans 4||||||||” toggle_font_size=”28px” toggle_line_height=”1.15em” closed_toggle_font=”Moneta Sans 4||||||||” closed_toggle_font_size=”28px” closed_toggle_line_height=”1.15em”]<\/p>\n Delivery in the Netherlands, Belgium and Luxembourg:<\/strong><\/p>\n Please note:<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What are the delivery costs?” open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” icon_color=”#414934″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_toggle_text_color_tablet=”#414934″ open_toggle_text_color_phone=”#414934″ open_toggle_text_color_last_edited=”on|desktop” closed_toggle_text_color_tablet=”#6B715D” closed_toggle_text_color_phone=”#6B715D” closed_toggle_text_color_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” box_shadow_style=”preset2″ global_colors_info=”{}” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”Moneta Sans 4||||||||” toggle_font_size=”28px” toggle_line_height=”1.15em” closed_toggle_font=”Moneta Sans 4||||||||” closed_toggle_font_size=”28px” closed_toggle_line_height=”1.15em” open=”off”]<\/p>\n For standard delivery of small parcels (maximum 3 kg) within the Netherlands, Belgium and Luxembourg, we charge a fixed rate of \u20ac4.95 including VAT.<\/p>\n Is your parcel heavier than 3 kg?<\/p>\n Some countries may charge import duties, taxes and other additional fees. These are not included in the price of our products or in the shipping and handling costs, nor are they charged by us. These country-specific charges are the responsibility of the buyer and are invoiced by the customs authorities of the destination country.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.6″ _module_preset=”default” background_color=”#A5A58D” custom_padding=”17px||18px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”2px||1px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/auramaye.nl\/wp-content\/uploads\/2026\/06\/Scherm\u00adafbeelding-2026-06-19-om-14.30.22.png” title_text=”AuraMaye” _builder_version=”4.27.6″ _module_preset=”default” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#EFEEE3″ global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#111111″ header_font=”Moneta Sans 4|500|||||||” header_text_color=”#414934″ header_font_size=”64px” header_line_height=”1.15em” header_2_font=”Moneta Sans 4||||||||” header_2_text_color=”#414934″ header_2_font_size=”32px” header_2_line_height=”1.15em” header_3_font=”Moneta Sans 4||||||||” header_3_text_color=”#414934″ header_3_font_size=”24px” header_3_line_height=”1.15em” header_4_font=”–et_global_heading_font||||||||” header_4_text_color=”#6B715D” header_4_font_size=”22px” header_font_tablet=”Moneta Sans 4||||||||” header_font_phone=”Moneta Sans 4||||||||” header_font_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”32px” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|desktop” header_3_font_size_tablet=”24px” header_3_font_size_phone=”20px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n We\u2019re all human, so things can occasionally go wrong. When they do, we\u2019ll sort it out together.<\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/auramaye.nl\/wp-content\/uploads\/2025\/10\/dop.jpeg” title_text=”dop” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” toggle_icon=”||divi||400″ icon_color=”#414934″ _builder_version=”4.27.7″ _module_preset=”default” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”–et_global_heading_font||||||||” toggle_font_size=”26px” closed_toggle_font=”–et_global_heading_font||||||||” closed_toggle_font_size=”22px” body_font=”–et_global_body_font||||||||” background_color=”RGBA(255,255,255,0)” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Could your parcel not be delivered?” open=”on” open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” icon_color=”#414934″ toggle_icon=”||divi||400″ use_icon_font_size=”on” open_toggle_text_color_tablet=”#414934″ open_toggle_text_color_phone=”#414934″ open_toggle_text_color_last_edited=”on|desktop” closed_toggle_text_color_tablet=”#6B715D” closed_toggle_text_color_phone=”#6B715D” closed_toggle_text_color_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” box_shadow_style=”preset2″ global_colors_info=”{}” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”Moneta Sans 4||||||||” toggle_font_size=”28px” toggle_line_height=”1.15em” closed_toggle_font=”Moneta Sans 4||||||||” closed_toggle_font_size=”28px” closed_toggle_line_height=”1.15em”]<\/p>\n Did you enter an incorrect delivery address when placing your order? Or was the parcel unable to be delivered to you by the courier for another reason? In that case, it will be returned to us.<\/p>\n Once we receive the parcel, we will try to contact you.<\/p>\n The cost of the return shipment and the cost of resending the parcel will be at your expense.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Has your parcel gone missing?” open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” icon_color=”#414934″ toggle_icon=”||divi||400″ use_icon_font_size=”on” open_toggle_text_color_tablet=”#414934″ open_toggle_text_color_phone=”#414934″ open_toggle_text_color_last_edited=”on|desktop” closed_toggle_text_color_tablet=”#6B715D” closed_toggle_text_color_phone=”#6B715D” closed_toggle_text_color_last_edited=”on|phone” _builder_version=”4.27.7″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ box_shadow_style=”preset2″ global_colors_info=”{}” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”Moneta Sans 4||||||||” toggle_font_size=”28px” toggle_line_height=”1.15em” closed_toggle_font=”Moneta Sans 4||||||||” closed_toggle_font_size=”28px” closed_toggle_line_height=”1.15em” open=”off” sticky_enabled=”0″]<\/p>\n You have probably already checked whether it has been left with your neighbours or at your local post office?<\/p>\n If your parcel is truly missing, please contact us<\/a> so that we can start an investigation with the carrier.<\/p>\n We will resend your order.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is your parcel\u2019s contents damaged?” open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” icon_color=”#414934″ toggle_icon=”||divi||400″ use_icon_font_size=”on” open_toggle_text_color_tablet=”#414934″ open_toggle_text_color_phone=”#414934″ open_toggle_text_color_last_edited=”on|desktop” closed_toggle_text_color_tablet=”#6B715D” closed_toggle_text_color_phone=”#6B715D” closed_toggle_text_color_last_edited=”on|phone” _builder_version=”4.27.7″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ box_shadow_style=”preset2″ global_colors_info=”{}” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”Moneta Sans 4||||||||” toggle_font_size=”28px” toggle_line_height=”1.15em” closed_toggle_font=”Moneta Sans 4||||||||” closed_toggle_font_size=”28px” closed_toggle_line_height=”1.15em” open=”off” sticky_enabled=”0″]<\/p>\n That is\u00a0 unfortunate and we are very sorry to hear that!<\/p>\n Please send an email within 7 days to service@auramaye.nl<\/a>, including photos of the damaged product(s) and packaging. We will assess the damage and, based on this, either credit or replace the item.<\/p>\n Please note:<\/strong> Please keep the damaged product(s) and packaging until we have confirmed the next steps.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Have you received the wrong item?” open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” icon_color=”#414934″ toggle_icon=”||divi||400″ use_icon_font_size=”on” open_toggle_text_color_tablet=”#414934″ open_toggle_text_color_phone=”#414934″ open_toggle_text_color_last_edited=”on|desktop” closed_toggle_text_color_tablet=”#6B715D” closed_toggle_text_color_phone=”#6B715D” closed_toggle_text_color_last_edited=”on|phone” _builder_version=”4.27.7″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ box_shadow_style=”preset2″ global_colors_info=”{}” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”Moneta Sans 4||||||||” toggle_font_size=”28px” toggle_line_height=”1.15em” closed_toggle_font=”Moneta Sans 4||||||||” closed_toggle_font_size=”28px” closed_toggle_line_height=”1.15em” open=”off” sticky_enabled=”0″]<\/p>\n Is there a different item in your parcel than the one you ordered? Sorry, that\u2019s unfortunate on our part\u2026<\/p>\n Please send an email within 7 days to service@auramaye.nl<\/a>, including photos of the incorrectly delivered product(s) and packaging. Please also include:<\/p>\n We will ensure this is resolved as quickly as possible.<\/p>\n Would you like to keep the incorrectly delivered item?<\/strong><\/p>\n Of course! We will then send you the item you originally ordered as soon as possible, along with a payment link. You will not be charged any shipping costs for the replacement.<\/p>\n Would you like to return the incorrectly delivered item?<\/strong><\/p>\n In that case, you will not need to pay the return shipping costs.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#111111″ header_font=”Moneta Sans 4|500|||||||” header_text_color=”#414934″ header_font_size=”64px” header_line_height=”1.15em” header_2_font=”Moneta Sans 4||||||||” header_2_text_color=”#414934″ header_2_font_size=”32px” header_2_line_height=”1.15em” header_3_font=”Moneta Sans 4||||||||” header_3_text_color=”#414934″ header_3_font_size=”24px” header_3_line_height=”1.15em” header_4_font=”–et_global_heading_font||||||||” header_4_text_color=”#6B715D” header_4_font_size=”22px” header_font_tablet=”Moneta Sans 4||||||||” header_font_phone=”Moneta Sans 4||||||||” header_font_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”32px” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|desktop” header_3_font_size_tablet=”24px” header_3_font_size_phone=”20px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n Changed your mind? You may return your unused, unopened items within 14 days.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” toggle_icon=”||fa||900″ icon_color=”#414934″ _builder_version=”4.27.7″ _module_preset=”default” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”–et_global_heading_font||||||||” toggle_font_size=”26px” closed_toggle_font=”–et_global_heading_font||||||||” closed_toggle_font_size=”22px” body_font=”–et_global_body_font||||||||” background_color=”RGBA(255,255,255,0)” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”When can you return an item?” open=”on” open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” icon_color=”#414934″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_toggle_text_color_tablet=”#414934″ open_toggle_text_color_phone=”#414934″ open_toggle_text_color_last_edited=”on|desktop” closed_toggle_text_color_tablet=”#6B715D” closed_toggle_text_color_phone=”#6B715D” closed_toggle_text_color_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” box_shadow_style=”preset2″ global_colors_info=”{}” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”Moneta Sans 4||||||||” toggle_font_size=”28px” toggle_line_height=”1.15em” closed_toggle_font=”Moneta Sans 4||||||||” closed_toggle_font_size=”28px” closed_toggle_line_height=”1.15em”]<\/p>\n If you change your mind about your purchase, you may return it to us within 14 days without giving any reason.<\/p>\n Your return must meet the following conditions:<\/p>\n You can find more information in our Terms and Conditions<\/a>.<\/p>\n Tip!<\/strong> Please use the shipping box in which we sent your item for your return shipment.<\/p>\n<\/blockquote>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How and where to return an item?” open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” icon_color=”#414934″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_toggle_text_color_tablet=”#414934″ open_toggle_text_color_phone=”#414934″ open_toggle_text_color_last_edited=”on|desktop” closed_toggle_text_color_tablet=”#6B715D” closed_toggle_text_color_phone=”#6B715D” closed_toggle_text_color_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ box_shadow_style=”preset2″ global_colors_info=”{}” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”Moneta Sans 4||||||||” toggle_font_size=”28px” toggle_line_height=”1.15em” closed_toggle_font=”Moneta Sans 4||||||||” closed_toggle_font_size=”28px” closed_toggle_line_height=”1.15em” open=”off” sticky_enabled=”0″]<\/p>\n You can return your products via PostNL within a maximum of 14 days after receiving them.<\/p>\n Tip!<\/strong> Always request proof of postage from PostNL and keep your proof of return until your return has been fully processed.<\/p>\n<\/blockquote>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”When and how will you receive your refund?” open_toggle_text_color=”#414934″ closed_toggle_text_color=”#6B715D” icon_color=”#414934″ toggle_icon=”||fa||900″ use_icon_font_size=”on” open_toggle_text_color_tablet=”#414934″ open_toggle_text_color_phone=”#414934″ open_toggle_text_color_last_edited=”on|desktop” closed_toggle_text_color_tablet=”#6B715D” closed_toggle_text_color_phone=”#6B715D” closed_toggle_text_color_last_edited=”on|phone” _builder_version=”4.27.7″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ box_shadow_style=”preset2″ global_colors_info=”{}” toggle_text_color=”#414934″ toggle_level=”h2″ toggle_font=”Moneta Sans 4||||||||” toggle_font_size=”28px” toggle_line_height=”1.15em” closed_toggle_font=”Moneta Sans 4||||||||” closed_toggle_font_size=”28px” closed_toggle_line_height=”1.15em” open=”off” sticky_enabled=”0″]<\/p>\n Once your return has been delivered to us, we will check whether it meets the conditions stated above.<\/p>\n If it does, we will refund the amount of your order as soon as possible using the payment method you used when placing the order.<\/p>\n\n
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Delivery<\/h2>\n
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Has something gone wrong? Don\u2019t panic!<\/h2>\n
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Returns<\/h2>\n
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